b9gem Privacy Policy — How Your Personal Data is Collected, Used & Protected

This Privacy Policy ("Policy") governs the collection, use, storage, and protection of personal data by b9gem ("b9gem," "we," "us," or "our") in connection with the b9gem website, mobile interface, and all related services. By registering for a b9gem account or using the platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

1 Data Controller Identity

b9gem acts as the data controller in respect of personal data collected through the platform. b9gem operates under an international gaming license and processes personal data in accordance with the data protection obligations attached to that license, as well as generally accepted international data protection standards. For all data-related enquiries, please contact our support team using the details provided in Section 12 of this Policy.

2 Personal Data We Collect

b9gem collects personal data through several channels during your use of the platform. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on your Pakistani CNIC or passport.
• Date of birth and age verification documentation.
• CNIC number or passport number provided during the mandatory KYC verification process.
• Residential address in Pakistan (city, province, postal code).
• Pakistani mobile number and email address.

2.2 Financial and Transactional Data

• JazzCash account identifiers, EasyPaisa mobile wallet numbers, bank account details (HBL, UBL, Meezan Bank), and debit card numbers as provided for deposit and withdrawal purposes.
• Transaction history — all deposits, withdrawals, and balance movements on your b9gem account.
• Bonus utilisation records, wagering histories, and promotional eligibility data.

2.3 Usage and Behavioural Data

• Login timestamps, session durations, and device identifiers.
• IP address, browser type, operating system, and network information.
• Pages visited, games accessed, betting markets viewed, and navigation patterns.
• Bet slip records across cricket, casino, and slot products.

2.4 Communications Data

• Records of customer support interactions including live chat transcripts, emails, and SMS communications.
• Survey or feedback responses, where voluntarily provided.
• Promotional opt-in and opt-out preferences.

3 How b9gem Uses Your Personal Data

b9gem uses the personal data collected for the following specific purposes:

Purpose	Data Used
Account registration and identity verification (KYC)	Name, CNIC/passport, date of birth, address
Processing deposits and withdrawals in PKR	Payment identifiers (JazzCash, EasyPaisa, bank details)
Fraud detection and anti-money laundering checks	Transaction history, IP address, device data
Responsible gaming enforcement (age, deposit limits, self-exclusion)	Age verification data, wagering history, session data
Customer support and dispute resolution	Communications data, transaction records
Platform personalisation and product improvement	Usage and behavioural data
Bonus and promotion eligibility tracking	Deposit history, wagering records, account status
Regulatory reporting to the licensing authority	Identity data, financial data (as required)
Marketing communications (where opted in)	Email address, mobile number, preferences

4 Legal Basis for Processing

b9gem processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the services you have contracted for — including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with anti-money laundering obligations, age verification requirements, and reporting duties under b9gem's international gaming license.
• Legitimate interests: Processing carried out for fraud detection, platform security, responsible gaming enforcement, and product improvement where our interests do not override your fundamental rights.
• Consent: For marketing communications and any optional data collection beyond the core service requirements. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing and Disclosure of Your Data

b9gem does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data in the following limited circumstances:

• Payment processors: JazzCash, EasyPaisa, and partner banks receive only the minimum data required to process your transactions. Their handling of your data is governed by their own privacy policies.
• Identity verification providers: Third-party KYC service providers process your CNIC and identity documents solely for verification purposes under strict data processing agreements with b9gem.
• Game software providers: Where a game provider requires session data to deliver gameplay, this is transmitted under confidentiality agreements. Game providers do not receive your financial or identity data.
• Regulatory and licensing authorities: b9gem may be legally required to disclose certain data to its licensing authority or law enforcement agencies in response to valid legal requests.
• Fraud prevention services: Aggregated, anonymised data may be shared with anti-fraud networks to protect the platform and its players.

6 Cookies and Tracking Technologies

b9gem uses cookies and similar tracking technologies on the platform to maintain login sessions, remember user preferences, analyse platform usage, and personalise content. The types of cookies deployed include:

• Strictly necessary cookies: Required for the platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Store your preferences, language settings, and recently viewed games to improve your experience.
• Analytical cookies: Used to understand aggregate usage patterns, popular games, and navigation flows. Data is processed anonymously where possible.
• Marketing cookies: Used to deliver relevant promotional content within the b9gem platform based on your usage history. Active only where you have opted in to marketing communications.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the platform.

7 Data Retention

b9gem retains your personal data for as long as your account remains active and for a defined period thereafter to fulfil our legal, regulatory, and contractual obligations. Specific retention guidelines are as follows:

• Account and identity data: Retained for a minimum of five years from the date of account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of seven years from the date of each transaction.
• Customer communications: Retained for three years from the date of the communication.
• Analytical and behavioural data: Retained in anonymised form for platform improvement purposes after account closure.

Upon expiry of the applicable retention period, your data is securely deleted or permanently anonymised in accordance with b9gem's data destruction procedures.

8 Security Measures

b9gem employs a layered approach to data security to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and b9gem servers.
• At-rest encryption for sensitive stored data, including identity documents and financial identifiers.
• Two-factor authentication (2FA) available on all accounts for additional login security.
• Role-based access controls ensuring that internal staff can only access personal data where necessary for their defined role.
• Regular third-party security audits and penetration testing of the b9gem platform infrastructure.
• Automated real-time anomaly detection for suspicious login and transaction activity.

9 Your Data Rights

As a b9gem account holder, you retain the following rights in relation to your personal data. Requests can be submitted via our support contact detailed in Section 12:

• Right of access: You may request a copy of all personal data that b9gem holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data associated with your account.
• Right to erasure: You may request deletion of your personal data subject to b9gem's legal retention obligations. Where retention is legally required, b9gem will inform you of the applicable period.
• Right to restrict processing: You may request that b9gem limit the processing of your data in specific circumstances, such as where accuracy is disputed.
• Right to data portability: You may request a structured, machine-readable copy of data you have provided to b9gem.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time through your account settings or by contacting support.

b9gem will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, with notification provided.

10 Minors and Age Policy

b9gem strictly prohibits the use of its platform by any individual under the age of 21. b9gem does not knowingly collect personal data from individuals under this age threshold. Where an account is identified as potentially belonging to a minor, that account will be suspended immediately and the personal data associated with it will be retained only as long as necessary for the investigation and any resulting legal obligations, after which it will be securely deleted.

Parents or guardians who believe a minor has created a b9gem account should contact our support team immediately. b9gem cooperates fully with responsible gaming organisations and parental control bodies in addressing underage access concerns.

11 Changes to this Privacy Policy

b9gem may update this Privacy Policy periodically to reflect changes to our services, technological developments, regulatory requirements, or business practices. Material changes — those that affect how we collect, use, or share your data in a significant way — will be communicated to registered account holders via the platform and/or to the email address on file. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of the b9gem platform after any such notification constitutes acceptance of the updated Policy.

12 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the b9gem data protection team. Our support contact is displayed in the footer of every page on this website. We aim to acknowledge all privacy-related enquiries within five business days and provide a substantive response within 30 days.

This Privacy Policy should be read alongside the b9gem Terms & Conditions and our Responsible Gaming policy for a complete picture of your rights and obligations as a b9gem player.